J10 Design - Rockwall, Texas

Aleigha Frazier

Some of the most fun ladies in the coolest shop! My mom and I love this store ~ the items are so eclectic, exactly the look we go for! Love us some J10!

windy c

Very rude. No one asked us if we
Needed any help. There were 3 people in the store including the 2 of us and no one asked us how were or if we needed help. It was pouring rain outside and they acted like they were too good to help us. I could have bought anything in that store I wanted and still they acted to good to help me. WTH is customer service. A simple hey how you doing would have been great!

Victoria Hayes

I hate to do this and have never written a review but my experience was so outrageous this has forced me; If I could give --10 stars I would. I’ve been trying to shop more supporting small businesses and stumbled across this shop that looked super cute and happened to have the overalls I had been looking for so I went ahead and placed the order with them all the way from NYC…and then quickly realized (less than 30 minutes later) that they were the wrong length and I needed them in short which they didn’t carry; so I emailed the shop immediately to cancel the order and didn’t here a word back…. I waited 24 hours before sending another email In which then I heard back right away stating that I could mail them back when I received them. I not only received zero tracking information but I then received the overalls well past 2 1/2 weeks from the order date while I was on a work trip ‍♀️. As soon as I got home I slipped them on over clothes to see if the length magically worked (because I really loved them but I’m 5 ft 1 on a good day) and as predicted they were HUGE on me so I sent them back immediately (TAGS ON AND IN ORIGINAL PACKAGING). It had no return label so I paid for basic shipping back and thought that was it…… only to hear nothing back and see no return on my card. So I went ahead and emails the store about a week and a half later to check in to see if they’ve recovered the package, she claimed “they had not” and then not only three or four days later emailed me stating “that she had and that they had clearly been worn, smelled of my perfume, and that they had a seven day return policy”. This was all incredibly false and I had sent photos of me trying them on because it was laughable at how large they were on me and not only that but it’s physically impossible for me to get them back to Texas from nyc when given zero return label. She continued to argue with me not wanting to accept then and then pivoted to guilt tripping me in stating exactly this, “ If you feel like that’s the right thing to do to a single mom going through chemo may God have mercy on your soul”…… little did she know I’m undergoing cancer treatment at MSK currently but never have I used my pain and story to weaponize or guilt trip someone. Although it’s sad and I out of all people feel her pain this was beyond unprofessional, Inappropriate, and wrong on so so many levels.

UPDATE: after this review got the owners attention she reluctantly agreed to reimbursing me last week….. I waited and got zero notifications so I followed up with her today and now she is claiming that MY PAYMENT NEVER WENT THROUGH. This is quite possibly the worst customer service I’ve ever witnessed or received! This is a SHADY business she’s running and I pray that you all are able to avoid such an awful experience.

cathy musgrave

Fun place to shop! OMG! Fun clothing, shoes, accessories! And the owner is so amazing! I love dropping in to just say Hi! She’s so helpful putting outfits together!! Love, Love, Love it!!

madison claire

every time i come inside i’m ALWAYS ignored, i’m not 100% sure why. but regardless, i’d think you’d acknowledge someone who is trying to support your business.
EDIT: now that everyone can see the “business owners” response below, you can see how i am right.
1) i have made a purchase there under a different name haha
2) how about apologize for ignoring someone trying to support you, instead of saying “i’m sorry YOU feel that way”.
3) i was ignored countless times, and even looked hard for one. i’m not deaf.
don’t respond back to me unless you’re going to call. thanks !

Lacy Cannon

LOVE THIS PLACE!! Not only are the clothes so cute and trendy but all the ladies who work there are SO kind (and patient with my 2 y/o when she wants to try on ALL the bracelets ?) I’m a J10 shopper for life ?

K Hardy

I was making a decision between 2 purses/bags that were hanging on a wall with a sign in the middle of the display that said, "Purses 40% off. All sales final." Then she came over and proceeded to point out the ones that were NOT included. I said, but these are all hanging right here by the sign and I was trying to decide which was I wanted as I plan to purchase one. She replied, "They aren't included and you wouldn't carry this as a purse anyway." and walked away after I said,? "Uh, yes I would and that's what I plan to do." I guess she preferred to turn away a sale of $200+ vs honoring the posted sale sign that was hanging there with the merchandise. I had the scene from "Pretty Woman" in my mind and walked out and purchased the same bag online for LESS than she had it tagged.

Lyndsay Sine

I enjoyed the store. I went in on a whim (I was waiting for Ramen Head to open)
While in the store I found a great dress and tried it on. The store is clean, well layed out and the associate was very friendly.